1. Non-Returnable Products

For safety and legal reasons, the following items cannot be returned once sold:

• Prescription medicines.
• Opened or used health and personal care products.
• Temperature-sensitive products (e.g., insulin, vaccines).
• Medical devices and hygiene products (e.g., syringes, masks).
  
  2. Eligible Returns

You may request a return or exchange only if:

• The product delivered is damaged, defective, or expired.
• You received the wrong product.
• The packaging is tampered with or missing safety seals.

3. Return Conditions

• Returns must be initiated within 48 hours of delivery.
• The product must be unopened, unused, and in its original packaging (unless damaged or expired).
• A valid invoice/receipt is required for processing.

4. Refund Policy

• Refunds will be processed after the returned product is inspected and approved.
• Refunds may take 5–7 business days to reflect in your bank or payment account.
• In case of online payment failure but amount deducted, the refund will be automatically credited within 5–7 business days.